Last week in North Shields, a local customer contacted us with an urgent boiler issue. As the temperature dropped and snow began to fall, their boiler suddenly stopped working, leaving them without heating and hot water during the cold spell.

Phil, one of our experienced plumbers, arrived promptly to assess the situation. After inspecting the boiler, he found that it was beyond repair due to a major internal fault. With the weather continuing to worsen, Phil quickly arranged for an emergency boiler replacement. He worked efficiently to remove the old unit and install a new, fully functional boiler, ensuring the customer had heating and hot water restored as quickly as possible.

Throughout the visit, Phil kept the customer informed, explaining the situation and making sure they were comfortable with the solution. His prompt action and professionalism helped the customer stay warm and safe during the extreme cold.

By the end of the visit, the new boiler was running smoothly, and the customer was relieved to have their heating back on, especially with the snow continuing to fall outside. They were grateful for Phil’s fast and reliable service, which allowed them to get back to their normal routine without further disruption.

At PK Plumbing, we specialise in emergency boiler replacements and other plumbing services. For residents of North Shields and surrounding areas, we’re here to provide fast, reliable service whenever you need it most.