Terms & Conditions

These Terms & Conditions are part of the contract between you (The Customer) and PK Plumbing Limited.

1. Definitions

• Service plan – Refers to the type of plan that you have chosen to take out. Reference clause 2 for full details of what the plans are.
• Boiler – An appliance located at the domestic property that heats the hot water and/or heating by Gas.
• Heating System – Includes hot water cylinder, heating pipework, pump, motorised valves, radiators, radiator valves, programmer/timers, cylinder stat, room stat, pressure controls.
• Plumbing System – Includes tap repairs, hot and cold water pipes, cold water tanks, toilet breakdowns, silicone seals on baths and showers, ball valves and float valves, stop cocks and gate valves, and above-ground drainage.
• Start Date – The date stated on the contract as the start of the service plan.
• We / Us – PK Plumbing Limited.
• You / your / Customer – The customer that has taken out the contract.
• Force Majeure – Any circumstances beyond our reasonable control, e.g., strikes, industrial actions, lockouts, labor shortages, material shortages, and traffic delays.
• Contract – The agreement between you and us for the service of works as per the chosen service plan detailed in clause 2.

2. Type of Plan and What’s Included

Boiler Care

• Full Annual Boiler Service
• Gas Safety Certificate
• Bleed & Balance System
• Heating Filter Cleaned (if doing so is without risk of filter damage or failure)
• Programmer Adjustment
• 5% Discount on other work
• 1hr Free Call Out*
• Online Booking System

Boiler Care +

• Full Annual Boiler Service
• Gas Safety Certificate
• Bleed & Balance System
• Heating Filter Cleaned
• Programmer Adjustment
• 10% Discount on other work
• Unlimited Free Call Outs*
• Parts & Labour Included
• Online Booking System
• Boiler Breakdowns
• Central Heating System

Ultimate System Cover

• Full Annual Boiler Service
• Gas Safety Certificate
• Bleed & Balance System
• Heating Filter Cleaned
• Programmer Adjustment
• 20% Discount on other work
• Unlimited Free Call Outs*
• Online Booking System
• Parts & Labour Included
• Boiler Breakdowns
• Central Heating System

* Limits apply, please see Clause 14. ** To be booked between March and August unless we agree otherwise. *** Unlimited call outs apply as long as there is a fault present. If we inform you that the issue is not a fault or not covered, and you call us out, we reserve the right to charge at our standard rates.

3. Contract Renewal/Cancellation

Your contract is for a minimum of 12 months from the date of the first payment. Unless you tell us otherwise, this contract will automatically renew each year, subject to us accepting you onto the service plan. This contract will remain valid providing payment is continued by you, subject to clause 4.

4. Contract Invalidations

• If invalid or misleading information has been provided.
• If payment is not received within 7 days of the date due, your service plan will be canceled, and charges may apply.
• If, on our first visit, we find a fault with the system/systems.
• If we have advised that a permanent repair is needed to make sure your appliance or system is working properly and safely and you have not acted to resolve it in an appropriate manner.
• Anyone other than one of our engineers/subcontractors carries out work on the system.
• If health and safety issues arise from your property or persons in the property.
• If work has been carried out by someone else on the system not authorized by us.

5. Acceptance onto One of Our Service Plans

Acceptance does not imply that the boiler, heating system, or plumbing system is installed to the relevant standards. We will not accept liabilities arising from the original design or installation and make no warranty as to the fitness for purpose.

6. Delays in Supply of Parts

We will not be liable for any delays in the supply of parts from our suppliers. Replacement parts may be fitted that are adequate but not the same as the defect